Falcon Casino is committed to providing a safe, fair, and responsible gaming environment for all players. We provide a full suite of player protection tools and work in close partnership with leading responsible gambling organisations to ensure every player has the support they need.
At Falcon Casino, we believe gambling should always be an enjoyable form of entertainment. We are committed to preventing problem gambling and protecting vulnerable players, including minors. Our responsible gaming programme is built around giving every player the tools and information they need to stay in control.
Responsible gambling tools are activated automatically upon registration and are available at all times from your account settings. Our customer service team is also available 24/7 to provide guidance and support.
The following tools are available to all registered players at Falcon Casino. You can activate or adjust any of these from the responsible gaming section of your account settings at any time.
Set a maximum daily, weekly, or monthly deposit amount. Once set, limits take effect immediately. Increases to limits require a mandatory cooling-off period before taking effect.
Set a maximum amount you are willing to lose over a defined period. When reached, further play is restricted until the limit period resets.
Control the total amount you wager over a set period. An effective tool for managing your overall spend across all games.
Set a maximum duration for each gaming session. When your limit is reached, you will be automatically logged out and reminded to take a break.
Receive regular on-screen reminders showing how long you have been playing and how much you have wagered during your session.
Take a short break from gambling for a defined period (24 hours to 6 weeks). During a time-out, your account is temporarily suspended and no deposits can be made.
Permanently or indefinitely exclude yourself from Falcon Casino. Self-exclusion is irrevocable during the selected period and cannot be reversed. Contact our support team or visit your account settings to activate self-exclusion. We also participate in GamStop, the national multi-operator self-exclusion scheme for the UK.
You may request permanent closure of your Falcon Casino account at any time by contacting our support team. Ensure you withdraw any remaining balance before requesting closure.
All tools are accessible directly from your account:
If you require immediate assistance, our 24/7 live chat team can help you activate any protective measure instantly.
Problem gambling can affect anyone. The following signs may indicate that gambling is becoming a concern:
If you recognise any of these signs in yourself or someone you know, we encourage you to use the tools available in your account settings or reach out to one of our trusted support partners below.
We work in partnership with the following organisations to ensure all players have access to independent support and guidance.
The UK's national multi-operator self-exclusion scheme. Register with GamStop to self-exclude from all UKGC-licensed gambling sites simultaneously.
www.gamstop.co.uk
A leading UK charity providing free information, advice, and support for anyone affected by problem gambling. Available 24/7.
www.begambleaware.org
Provides free support, information, and counselling for anyone harmed by gambling in Great Britain. National Gambling Helpline: 0808 8020 133.
www.gamcare.org.uk
A global online support service offering free, practical advice and support to anyone affected by gambling, available in multiple languages.
www.gamblingtherapy.org
Falcon Casino is licensed in Costa Rica and operates independently of the UK Gambling Commission. We are not registered with GamStop. If you have self-excluded via GamStop, we strongly encourage you to honour your self-exclusion commitment. Please do not attempt to register or play at Falcon Casino during a GamStop self-exclusion period.
If you need help or are in crisis, please contact GamCare on 0808 8020 133 (free, 24/7) or visit GambleAware for immediate support.
Falcon Casino strictly prohibits anyone under the age of 18 from registering or playing. All UK residents must be at least 18 years old to hold a Falcon Casino account. Age verification is conducted before any withdrawal is processed.
We recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. Recommended tools include:
If you believe a minor has accessed your Falcon Casino account, contact our customer service team immediately at [email protected].
If you have any questions about responsible gaming at Falcon Casino, or if you need help activating any protective tool, our support team is available 24/7:
