Privacy Policy

1. Who We Are

Falcon Casino is operated under a Costa Rica licence and is accessible at falconcasino.co.uk. For any privacy-related enquiries, contact us at [email protected].

2. What Data We Collect

We collect the following categories of personal data:

Registration & Account Data

• Full name and date of birth
• Email address and password (encrypted)
• Residential address
• Phone number (if provided)

Identity Verification Data

• Government-issued photo ID (passport, driver's licence, or national ID card)
• Proof of address (utility bill or bank statement)
• Source of funds documentation (where required)

Financial Data

• Payment method information (card details are not stored directly; payments are processed via PCI DSS-compliant providers)
• Transaction history including deposits, withdrawals, and wagers

Usage & Technical Data

• IP address and device information
• Browser type and operating system
• Pages visited, time on site, and click behaviour
• Game activity and session data

Communication Data

• Records of support communications (live chat and email)
• Marketing preferences and newsletter subscription status

3. How We Use Your Data

We use your personal data for the following purposes:

• Account management: To create, maintain, and secure your Falcon Casino account.
• Payment processing: To process deposits and withdrawals securely.
• Identity verification: To verify your identity and age in compliance with applicable regulations before processing withdrawals.
• Responsible gambling: To monitor gaming activity and apply responsible gambling tools where appropriate.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
• Customer support: To respond to your enquiries and resolve issues.
• Marketing: To send you promotional communications if you have opted in to receive them. You may unsubscribe at any time.
• Legal compliance: To comply with applicable legal and regulatory obligations.
• Service improvement: To analyse usage patterns and improve our platform, games, and services.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to provide our services and fulfil our obligations to you.
• Legal obligation: Processing required to comply with applicable laws and regulations.
• Legitimate interests: Processing for fraud prevention, security, and service improvement.
• Consent: Processing for marketing communications where you have provided explicit consent.

5. Data Sharing & Third Parties

We do not sell your personal data to third parties. We may share your data with:

• Payment processors: To handle deposits and withdrawals securely.
• Game providers: Limited game session data may be shared with our licensed game providers for the purposes of game delivery and fairness verification.
• Identity verification services: Third-party KYC and AML service providers for account verification.
• Regulatory authorities: Where required by law or regulation.
• Fraud prevention services: To detect and prevent illegal activity.
• Technology partners: Including our platform provider SoftSwiss, for the delivery of our services.

All third parties with whom we share data are contractually required to handle it in accordance with applicable data protection legislation.

6. Cookies

Falcon Casino uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and deliver relevant content. Cookies we use include:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our site. Data is anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website.

7. Data Retention

We retain your personal data for as long as your account is active and for a period of up to five years after account closure, or longer where required by applicable law. Financial and transaction records may be retained for up to seven years in accordance with legal obligations.

When data is no longer required, it is securely deleted or anonymised.

8. Data Security

Falcon Casino employs industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage of passwords and sensitive account information.
• Access controls ensuring only authorised personnel can access personal data.
• Regular security audits and vulnerability assessments.

Despite these measures, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take all reasonable steps to protect your information.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your data, subject to legal retention obligations.
• Right to restrict processing: To request that we limit how we use your data in certain circumstances.
• Right to data portability: To receive your data in a structured, machine-readable format.
• Right to object: To object to the processing of your data for direct marketing purposes.
• Right to withdraw consent: To withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.

10. Marketing Communications

If you have opted in to receive marketing communications, we may send you emails about promotions, bonuses, and casino news. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us at [email protected].

We will never share your contact details with third parties for their own marketing purposes.

11. Children's Privacy

Falcon Casino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will delete it immediately and close the associated account.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Material changes will be communicated to registered players via email or a notice on the website. The date at the top of this page indicates when the policy was last updated.

13. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the website and in the app.
• Website: falconcasino.co.uk